Politique d’expédition

Shipping Policy
Last Updated: December 2024

At Olivia James Montréal, we are committed to delivering your order quickly and safely across Canada. Below is everything you need to know about our shipping process, delivery times, and policies.

Processing Times

  • Orders are typically processed and prepared for shipment within 3 to 8 business days.

  • You will receive an email with tracking information as soon as your order has been dispatched.

Shipping Rates & Locations

  • Canada: Free standard shipping on all orders, with no minimum purchase required.

  • International: We currently ship only within Canada.

Delivery Times

Estimated delivery times once your order has been shipped are:

  • Canada: 3–8 business days (depending on your province and local carrier)

Please note that these timeframes are estimates and may vary during high‑demand periods, public holidays, severe weather, or due to unforeseen carrier delays.

Tracking Your Order

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

  • You can use this tracking number to follow the progress of your delivery online.

Delivery Issues

  • If your order appears to be delayed, lost, or arrives damaged, please contact our customer support team so we can assist you.

  • While we always aim for timely delivery, Olivia James Montréal is not responsible for delays caused by third‑party carriers or events beyond our control (such as weather conditions or postal disruptions).

Address Changes

  • Please make sure your shipping address is complete and accurate before confirming your order.

  • We cannot guarantee that address changes can be made after an order has been placed, as processing may begin shortly after checkout.