Shipping Policy

Last Updated: December 2024

At Olivia James Montréal, we are committed to delivering your order quickly and safely. Below you’ll find all the key information about our processing times, delivery options, and shipping policies for Canada and Australia.

Processing Times

• Orders are typically processed and prepared for shipment within 3 to 8 business days.

• You will receive an email with tracking details as soon as your order has been dispatched.

Free Shipping

• We offer free standard shipping on all orders within Australia and Canada, with no minimum purchase required.

Handling Time

• Our standard handling time is 3 to 8 business days.

• During peak periods (such as holidays, sales, or high‑volume promotions), processing times may be slightly longer.

Delivery Times

Estimated delivery times after your order has been shipped are:

• Canada: 3–8 business days
  

• Other international destinations (if available at checkout): 6–12 business days

Please note that these timeframes are estimates and may vary due to factors outside our control (such as customs, local carriers, or holiday delays).

Order Tracking

• Once your order has been shipped, you will receive a confirmation email with your tracking number.

• You can use this tracking number to follow the progress of your delivery online.

Delivery Issues

• If your package is delayed, appears lost, or arrives damaged, please contact our customer support team so we can assist you.

• Olivia James Montréal is not responsible for delays caused by third‑party carriers, customs, or events beyond our control, but we will always do our best to help you resolve any delivery issues.