Returns & Refunds Policy

Refund Policy
Last Updated: December 2024

At Olivia James Montréal, we want you to feel completely confident when shopping with us. That’s why we offer a 30‑day money‑back guarantee, so you can try our products at home and decide if they’re right for you.

30‑Day Money‑Back Guarantee

Not fully satisfied with your Olivia James Montréal purchase? You can return your product within 30 days of receiving your order for a refund of the product price. This gives you time to try your sandals and see how they feel in your everyday life.

Return Conditions

To be eligible for a refund:

• Your return request must be submitted within 30 days of receiving your order.

• The product must have been purchased directly from the official Olivia James Montréal online store.

• Original shipping fees are non‑refundable.

• Return shipping costs are the customer’s responsibility, unless the return is due to an error on our part (for example, an incorrect, defective, or damaged item).

How to Request a Refund

To start a return, contact our customer support team with your order number and the reason for your return. We’ll provide you with the return instructions and the return address. Once we receive and inspect your returned item, we’ll process your refund to your original method of payment as quickly as possible.